{"id":8501,"date":"2025-05-24T16:18:42","date_gmt":"2025-05-24T12:48:42","guid":{"rendered":"https:\/\/yaqutsabz.com\/refund_returns__trashed\/"},"modified":"2025-06-02T21:27:30","modified_gmt":"2025-06-02T17:57:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/yaqutsabz.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Refund and Returns Policy<\/strong><\/h2>\n\n\n\n<p><strong>Effective Date:<\/strong> 2025\/05\/24<\/p>\n\n\n\n<p>At <strong>Atris Jam<\/strong>, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we&#8217;re here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Return Eligibility<\/strong><\/h3>\n\n\n\n<p>You may request a return or refund under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is <strong>damaged, defective<\/strong>, or <strong>incorrect<\/strong> upon delivery.<\/li>\n\n\n\n<li>The return request is submitted <strong>within 7 days<\/strong> of receiving the order.<\/li>\n\n\n\n<li>The product is <strong>unused<\/strong>, in its <strong>original packaging<\/strong>, and in the same condition that you received it.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p>Due to the perishable nature of our products (e.g. dates and food items), we <strong>do not accept returns<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that have been opened or partially used<\/li>\n\n\n\n<li>Items returned after 7 days<\/li>\n\n\n\n<li>Sale or discounted items unless defective<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. How to Request a Return<\/strong><\/h3>\n\n\n\n<p>To initiate a return or refund, please contact our customer support with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Photo of the damaged\/incorrect item<\/li>\n\n\n\n<li>A short description of the issue<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udce7 Email: <strong><a href=\"mailto:support@atrisjam.com\"><a href=\"mailto:info@yaqutsabz.com\">info@yaqutsabz.com<\/a><\/a><\/strong><br>\ud83d\udcde Phone: <strong>+98 912 576 4475<\/strong><\/p>\n\n\n\n<p>We will review your request and respond within 2\u20133 business days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Refund Process<\/strong><\/h3>\n\n\n\n<p>Once your return is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We may request the product to be returned (if necessary)<\/li>\n\n\n\n<li>Refunds will be issued to your original payment method within <strong>7 business days<\/strong><\/li>\n\n\n\n<li>In case of a partial refund, only the eligible amount (e.g. for damaged items) will be returned<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Shipping Costs<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.<\/li>\n\n\n\n<li>If the return is due to personal change of mind, the customer is responsible for the return shipping cost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Exchange Policy<\/strong><\/h3>\n\n\n\n<p>We currently <strong>do not offer direct exchanges<\/strong>. You may return an eligible item and place a new order separately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<p>If you have any questions regarding this policy, feel free to reach out:<\/p>\n\n\n\n<p>\ud83d\udccd Atris Jam, 23rd Square, Soleimani Expressway, Narmak, Tehran, Iran<br>\ud83d\udce7 <a href=\"mailto:support@atrisjam.com\"><a href=\"mailto:info@yaqutsabz.com\">info@yaqutsabz.com<\/a><\/a><br>\ud83d\udcde +98 912 576 4475<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Effective Date: 2025\/05\/24 At Atris Jam, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we&#8217;re here to help. 1. Return Eligibility You may request a return or refund under the following conditions: 2. Non-Returnable Items Due to the perishable nature of our products (e.g. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8501","page","type-page","status-publish","hentry","add-to-cart-ajax"],"_links":{"self":[{"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/pages\/8501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/comments?post=8501"}],"version-history":[{"count":1,"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/pages\/8501\/revisions"}],"predecessor-version":[{"id":8514,"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/pages\/8501\/revisions\/8514"}],"wp:attachment":[{"href":"https:\/\/yaqutsabz.com\/ar\/wp-json\/wp\/v2\/media?parent=8501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}